#Zgallery returns how to#
#Zgallery returns full#

#Zgallery returns how to#

How to make a non-Furniture return or exchange: We cannot accept returns on any merchandise with prices ending $.X7 and $.X8 as these products are final sale clearance items. Z Gallerie reserves the right to resell the items with no refund. After 90 days, Z Gallerie will consider the items abandoned. While, we can accommodate these requests on a short-term basis, please be aware that any orders stored by Z Gallerie for more than 30 days are subject to a $150 monthly storage fee and can only be stored for up to 90 days. Occasionally, our customers have requested to store their fulfilled Z Gallerie order in our facility until they are able to accept a delivery. This charge is listed on the item page and is in addition to regular delivery and processing charges. Items such as Furniture, Rugs, Mirrors and Art are in most cases large and heavy and oversize charges can apply. Please be conscious of passages that could cause delivery issues (e.g., stairwells, hallways, doorways, elevators, etc.). Space LimitationsĬustomers are responsible for their space limitations. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time. Color & Finishĭue to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. It is the customer's responsibility to inspect all items before signing the delivery acknowledgment form.

#Zgallery returns full#

All merchandise must be paid in full prior to delivery. Deliveryĭelivery services are available within the United States and internationally through International Checkout. If an unforeseen delay occurs, we will do our best to notify you in advance, however we do not provide monetary compensation for late delivery. Z Gallerie does its best to assure merchandise arrives within the quoted delivery time frame. All claims must be made within 7 days of receipt. Problem? Let us help. In the unlikely event your Stock or Custom furniture piece arrives either damaged or defective, please contact customer service immediately at or 424.999.4626 So that we can help resolve your issue, we may ask for photos to determine the best course of action (e.g. Vendor ship times vary, your sales associate has only provided you with an estimated ship time. Custom Furniture, Custom Art, Custom Window Panels, and Custom BeddingĬustom Furniture, Custom Art, Custom Window Panels, and Custom Bedding are manufactured especially for you, which is why we do not accept cancellations, exchanges, or returns. Z Gallerie reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.įor further information on our furniture return policy on Curbside, Local, and Freight deliveries please call 424.999.4626 and speak to one of our Sales Specialists or Customer Service representatives during business hours.

We will ask for photos to determine the best course of action. If that is not possible, we will arrange an exchange. We will attempt to repair the defect or damage. If an item arrives with a manufacturing defect or damage caused in transit contact Customer Service immediately at 424.999.4626. Delivery fees and oversize fees are non-refundable. Stocked Furniture can be exchanged or returned within 14 days of receipt, and a 25% restocking fee will be charged on all furniture returns. To arrange a return or exchange for a delivered Furniture item please call 424.999.4626.

We recommend items are returned using a tracked postal service or with postal insurance.įurniture cannot be returned to any Z Gallerie store location. Z Gallerie does not hold any responsibility for missing parcels. All shipping costs will be at the customer’s own expense. Once the exchange is approved you will have 7 days to return the product to us. To process an online exchange please email and include your order number, item to be exchanged, and reason for the exchange. Items purchased at Z Gallerie Outlet stores or Warehouse Sales Store Floor Models (Furniture, Lighting, Rugs, Mirrors, etc.)

How to make a non-Furniture return or exchange:Ĭustom order items, including Furniture, Window Panels, Bedding, and ArtĬlearance Items(with prices ending in $.X7 and $.X8).

Custom Furniture, Custom Art, Custom Window Panels, and Custom Bedding.